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Return Policy

Effective June 18, 2026 · Operated by Bakroun Trading Inc. (BTI), doing business as BTI Home

These policies are provided for transparency. They are not legal advice. Have qualified counsel review them for your specific operations.

1. Our commitment

We want you to be confident in your purchase from BTI Home. Because we resell new and open-package merchandise across many categories — from tools and furniture to electronics and personal-care products — return eligibility depends on item condition and category. This policy explains what you can expect.

Important: Canadian law does not require retailers to accept change-of-mind returns. We offer the voluntary return windows below in addition to your statutory rights for defective goods and certain distance-sales contracts.

2. Return window (change of mind)

For eligible items, you may request a return within 30 days of delivery or pickup if:

  • The item is unused and in the same condition you received it.
  • Original packaging, accessories, manuals, and tags are included where applicable.
  • You have proof of purchase (order confirmation or receipt).

3. What can & cannot be returned

Eligible

  • Unused new-in-box items in resaleable condition.
  • Open-package items only if unused and as described on the product page.
  • Defective or damaged items (see Section 5).

Not eligible for change-of-mind returns

  • Items marked Final sale on the product page.
  • Hygiene & personal-care products (creams, lotions, cosmetics, personal grooming items) once opened or the seal is broken.
  • Consumables & fluids (e.g., engine oil, chemicals) once opened or used.
  • Items damaged after delivery through misuse, modification, or improper storage.
  • Items missing parts or not in resaleable condition.
  • Gift cards or digital goods, if offered.

4. Open-package items

Open-package products are sold with disclosed packaging condition. Because packaging may be incomplete or show wear, open-package items are generally final sale unless defective or materially not as described. Check the product page before purchasing.

5. Defective, damaged, or wrong items

If you receive a defective product, an item damaged in shipping, or the wrong item, contact us within 30 days of delivery. We will, at our option:

  • Replace the item (subject to availability),
  • Repair the item where practical, or
  • Issue a full refund including original standard shipping.

Canadian provincial sale-of-goods and consumer laws may provide additional implied warranties that cannot be excluded. This section does not limit those rights.

6. Statutory cancellation rights (online orders)

Depending on your province or territory, you may have rights to cancel certain distance-sales contracts when required disclosures were not provided, when you did not receive a copy of the contract in time, or when delivery is late beyond statutory limits.

  • Ontario: rights under the Consumer Protection Act, 2002 for internet agreements, including cancellation when mandatory information is missing or delivery is substantially delayed.
  • Quebec: cooling-off and cancellation rights for distance contracts under the Consumer Protection Act, and the legal warranty of quality for goods.

These statutory rights are separate from our voluntary return window. Contact us if you believe they apply to your order.

7. How to start a return

  1. Contact us with your order number, the item(s) you wish to return, and the reason.
  2. Wait for return authorization and instructions. Unauthorized returns may not be accepted.
  3. Pack items securely in original packaging where possible to prevent damage in transit.
  4. Ship to the address we provide or bring eligible items to our store during business hours.

8. Return shipping costs

  • Change of mind: you pay return shipping unless we state otherwise at authorization.
  • Our error or defect: we provide a prepaid return label or reimburse reasonable return shipping on request.
  • Restocking fee: we may charge up to 15% on opened non-defective items returned under our voluntary policy, disclosed before you complete the return.

9. Refunds

  • Approved refunds are issued to the original payment method through Square.
  • Please allow 5–10 business days after we receive and inspect the return for the refund to appear on your statement.
  • Original shipping charges are non-refundable on change-of-mind returns unless we shipped the wrong item or the item was defective.
  • Promotional discounts are applied proportionally to refunded items.

10. Exchanges

We do not guarantee direct exchanges. If you need a different size, model, or variant, return the original item per this policy (where eligible) and place a new order for the item you want.

11. In-store purchases

Purchases made in person at BTI Home follow the same general principles unless a different policy is posted at the register. Bring your receipt and the item in resaleable condition.

12. Contact

Return questions? Contact us or visit our store.