Policy

Find the BTI Home policy you need — shipping, returns, terms, or privacy.

Select a policy

Rates, delivery times, local pickup, and international orders.

Eligibility, time limits, and how to start a return or exchange.

The rules for shopping, payments, and using the BTI Home website.

How we collect, use, and protect your personal information (PIPEDA).

Questions about an order?

Check our FAQs or reach out — we're happy to help.