1. Overview
BTI Home ships brand-new and open-package items across Canada and to select addresses in the United States. This policy explains how we fulfill online orders, what shipping options are available, and what to expect at delivery.
2. Where we ship
- Canada: We ship to most Canadian provinces and territories served by our carriers. Remote or northern locations may require additional time or incur surcharges quoted at checkout.
- United States: We ship to the contiguous United States where permitted for the product category. Certain items (including some chemicals, aerosols, batteries, or regulated goods) may not be eligible for cross-border shipment.
- Local pickup: You may pick up eligible orders at our store. Select “Local pickup” at checkout when available.
3. Shipping rates
Current standard rates for Canadian orders:
- $9.99 CAD flat-rate shipping on orders under $100 CAD.
- Free shipping on Canadian orders of $100 CAD or more.
- Local pickup is free.
Oversized or heavy items (such as large furniture or equipment) may require freight or custom quotes. If standard rates do not apply, we will contact you before charging your card.
US orders may be quoted at checkout based on weight, dimensions, and destination. You are responsible for any import duties, taxes, and brokerage fees charged by US customs.
4. Processing time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing may take longer during peak seasons, sales, or when verifying high-value orders.
- You will receive an email when your order ships, including tracking information when available.
5. Carriers & delivery
We ship primarily through Stallion Express and partner carriers (such as Canada Post, UPS, or FedEx depending on service level and destination). Delivery times are estimates, not guarantees:
- Canada: typically 2–7 business days after dispatch, depending on destination.
- United States: typically 5–14 business days after dispatch, plus customs processing.
Carriers may require a signature or leave a notice if you are unavailable. Ensure your shipping address is complete and accurate — we are not responsible for delays caused by incorrect addresses.
6. Product-specific restrictions
Some categories have additional shipping rules:
- Automotive fluids & chemicals (e.g., engine oil): shipped only via approved carrier services and may be unavailable to certain regions or for air transport.
- Aerosols & pressurized products: may be restricted domestically or for international shipment.
- Furniture & bulky items: may ship freight with scheduled delivery and additional handling fees.
- Electronics: shipped with appropriate packaging; batteries may affect carrier eligibility.
- Hygiene & personal-care products: shipped sealed; tamper-evident packaging may be required.
If we cannot ship an item in your order, we will notify you and offer a refund or alternative.
7. Order tracking
When your order ships, we email a tracking number if provided by the carrier. Tracking updates are controlled by the carrier and may take 24–48 hours to appear after label creation.
8. Lost, damaged, or delayed shipments
- Visible damage at delivery: note damage with the carrier where possible, photograph the package and product, and contact us within 7 days.
- Lost in transit: contact us if tracking shows no movement for an extended period or the package is marked delivered but not received. We will work with the carrier to investigate.
- Statutory rights: under applicable consumer-protection law, you may have rights if we fail to deliver within agreed timeframes. See our Return Policy and Terms & Conditions.
9. Undeliverable & refused packages
If a package is returned to us as undeliverable or refused, we will contact you to arrange reshipment (additional shipping charges may apply) or issue a refund less outbound shipping costs, at our discretion.
10. Contact
Questions about shipping? Contact us with your order number, or visit our store.