Frequently asked questions

BTI Home is the online storefront for Bakroun Trading Inc. (BTI). We buy brand-new and open-package retail goods — tools, home goods, lawn and garden gear, electronics, automotive supplies, and more — and resell them at competitive prices to customers in Canada and the United States.

Open-package items have had their retail box opened, damaged, or removed, but are unused and fully functional unless otherwise noted on the product page. We disclose packaging condition, missing accessories, and any cosmetic imperfections where we know about them.

We sell new merchandise only — never used or refurbished unless explicitly labeled. Open-package items are still new; only the packaging has been opened or is incomplete.

Prices and checkout are in Canadian dollars (CAD). US customers may see approximate conversions on their card statement depending on their bank.

We accept major credit and debit cards through Square, our secure payment partner. We never store your full card number on our servers.

Contact us as soon as possible if you need to change or cancel an order. If it has not shipped yet, we will do our best to help. Once an order is dispatched, standard return rules apply.

Yes. You will receive an email confirmation after checkout and another when your order ships, including tracking when available.

We ship across Canada and to select addresses in the contiguous United States. Some products (flammables, aerosols, oversized freight) may be restricted in certain regions. See our Shipping Policy for details.

Canadian orders under $100 CAD ship for a flat $9.99 CAD. Orders of $100 CAD or more qualify for free shipping. Local pickup is free. US rates depend on weight and destination and are shown at checkout when available.

We typically process orders within 1–3 business days. Canadian delivery usually takes 2–7 business days after dispatch. US orders may take 5–14 business days plus customs processing.

Yes, when local pickup is offered at checkout. Select “Local pickup” and we will email you when your order is ready. See our store location for hours and address.

Yes. Import duties, taxes, and brokerage fees assessed by US customs are the buyer’s responsibility and are not included in our product or shipping prices.

For eligible unused items, we offer a 30-day voluntary return window. Hygiene products, opened fluids, final-sale items, and most open-package goods have different rules. Full details are in our Return Policy.

Contact us within 30 days with your order number and photos. We will replace the item, arrange a repair where practical, or issue a full refund including standard shipping.

Contact us with your order number and reason for the return. Wait for authorization before sending anything back — unauthorized returns may not be accepted.

After we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

No. You can check out as a guest. We only ask for the information needed to fulfill your order and keep you updated on delivery.

We use your information to process orders, provide support, and — only if you opt in — send marketing emails. We do not sell your data. Read our Privacy Policy for full details under Canadian privacy law (PIPEDA).